FAQ's

When will I receive my order?

As all of our items are handmade, our turnaround time can be up to 2 week, although we aim to complete orders as soon as we can. You will receive an Email once your order has been dispatched.

Most of our orders are dispatched using Royal Mail standard delivery which aims to deliver within 3-5 days. Alternatively, you can select First Class postage which is usually delivered within 1-3 days.

Do you accept returns or exchange?

Unfortunately, we do not accept refunds or exchanges for any of our items, as most of our items are personalised. However, if an item arrives damaged, we are more than happy to send out a replacement, or alternatively we can issue you a refund.

We cannot guarantee the colours displayed on your screen will be exactly the same as the actual item as some colours may appear slightly different depending on your screen display. However, we can assure you that we try our utmost best to ensure items are displayed as accurately as possible.

What payment methods do you accept?

We accept PayPal and all major credit cards and use SSL technology to encrypt your card payment to ensure your details are safe.

How do I know my order has been placed?

Once your order has been placed you will receive a confirmation email.